TMS Equipment Services LLC
Your One Stop Shop for New Construction Equipment and Parts from Wacker Neuson, Multiquip. Essick, Whiteman, Mikasa, JLG, Lull, Gradall, SkyTrak, Genie Industries and Terex.
Phone: 869 271 5590
400 Main Street
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Mercer ConstructUnited States
4 year ago
Extremely poor service from this company! The customer support is the worst I have ever experienced. Order was placed online on 7/21/2016 and after we contacted (called) them on 8/9/2016 to check the status of the order, we were told the items had shipped and been delivered. When I explained that the delivery had not been made, we were given a tracking number. The tracking number they provided showed the item went to Parkton, MD and not to the shipping address in Texas where we are! After explaining this detail, we were told that the order would be researched and we would be contacted ASAP. We then received a notification email that one of the two items ordered was on backorder and should ship by the end of the week (that was last week, the week of 8/7/16-8/13/16) This morning (Monday 8/15/16) at 8:30 AM, when I did not have any update from them, I sent an email asking for status... at 12:30 PM when we still had not received a response or status update on their website, I cancelled the order! We will never do business with this company again and I can only say BUYER BEWARE to anyone else considering entering into a transaction with them!
Stephen FosterUnited States
4 year ago
They hit you with $85.00 Next day air and it never shows up the next day.Cannot talk to anyone.Worst service I seen in 23 years in this business.I will be filing a complaint with the BBB also.I Found another vendor thank god!!
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