Crossways Telecommunications Reviews
Carefree Communications LTD
5 year ago
I joined them because of the good reviews, Big mistake! Being I needed a reliable service for my business, I chose their business package. (Later I found that their prices did not include VAT, which isn't shown on their web page. Despite giving them my Direct Debit details, my first invoice had an extra charge for non direct debit payment, so I wrote to them again giving my DD details. I heard nothing, wrongly assumed it was now ok, until the cut off my service. No warning, no communications to tell me, they just cut it off. I tried to call them but their automated phone system said they were too busy and cut the call. Eventually I got through later that day, to find that "the bank " had declined the Direct debit. When I called my bank, they said not such request had been made, and the bank would have written to me had they declined one. Carefree! Refuse to put it back on until they have a way to get payment... So does this mean my business has to wait 7 days for the cheque to clear. So now I have no internet access, they refuse to give me back my MAC code and want to fine me for early termination of the contract. So my VoIP business phones no longer work, Secretary sent home and we are losing money! Oh, their business owner has no last name, just called James!!
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