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North Shields Construction Reviews
3 year ago
Biomass is a boiler system that should be ideal long term for us and we planned and budgeted for installation of this expensive system as part of an extension project. The project itself has been completed by many other trades to a very high level of satisfaction - however we made a big mistake with our choice of supplier of biomass A high end product - you would expect phenomenal service in an industry that must rely on word of mouth for their custom - i think we have suffered due to changes in key staff between our site visit and installation of the system. We received terrible customer service from start to finish of installation and some very concerning problems that we have yet to have answered. When challenged this company refuse to provide an answer and appear to relish in blaming all other trades associated with the heating and water systems. Astonishigly arrogant staff, utterly unable to accept when problems occur with the system that they may have a part to play in working out a solution. Avoid this company at all costs. We will be taking our issues with them up through appropriate channels starting with trading standards as we would hate to see anyone else end up with similar issues.
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