TripADeal PTY LTD
2 year ago
I purchased a 5 night accommodation package and The Pearle Cable Beach for my husband for Christmas. Deal to be used by end of June 2018
and booked before 30 March 2018.
I contacted The Pearle and made reservations for May and was advised it would be $60/night extra because of season, which I was prepared to accept.
When I started looking for flights I realised there were no direct flights from Canberra where we live. There would be 2 or 3 stopovers involved making the duration about 15 hours.
I contacted The Pearle to cancel our reservations and they advised they had not received any payment from TripADeal.
I contacted TripADeal many times explaining that my husband had recently had triple heart bypass surgery and the trip would be too much for him. I requested that we be able to change our deal to somewhere closer where flights would be of less duration.
I realise that there were terms and conditions but requested the change
because of extenuating circumstances. I would like a reply regarding this matter and could you also advise where my payment of $699 goes.
I have written numerous emails over the last few weeks with no reply..
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