Pets Plus Us
Get a free quote for Dog Insurance or Cat Insurance from Pets Plus Us. Designed by Canadian pet owners and veterinarians, our pet insurance coverage allows you to choose the protection that best suits your pets breed and lifestyle
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2-1115 North Service Road W
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4 year ago
Don't use Petsplusus, super slow and refuse to pay. My dog is a golden retriever girl, this year, I took my dog to a pet clinic in my city to give her a full check, they said my dog is very healthy and they would like to offer me a free trail for a pet insurance which is Petsplusus (the insurance free trail only offers to the pet who is healthy after the examination). And then after around 20 days, my dog had diarrhea and ear infection when I took her to the clinic, afterwards they send all her results and records to Petsplusus, I have waited two months and I only got there information submission Email, I had asked the animal clinic to send them another two times after the first time. After that, another 20 days past, they just disappeared, I have to call them to ask what happened to the claim, they told me the claim was declined, and they refuse to pay because my dog has previous skin issues (which I have never known). Even skin issue did happen, how could a skin issue effects her tummy and ear?! I won't go any further with this insurance company, it makes me feel the worst! And the customer service was bad, she was really rude when she telling me the result, and when I said I do not think this is right, could you explain more, she said if you don't like the decision we made, you can apply for a review, they will contact you soon (I believe they will never do, so I hang up). I don't want myself to go through all these again, and I don't want anybody else to get the same result like me!
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